Privacy Policy
Your privacy is fundamental to our business. This policy explains how we collect, use, and protect your personal information when you visit VitalNature Premium.
Information We Collect
At VitalNature Premium, we collect information to provide you with the best possible service while maintaining transparency about our data practices.
Personal Information
Name, email address, phone number, and shipping/billing addresses you provide during registration or checkout.
Payment Information
Credit card details and billing information processed securely through our payment partners.
Technical Data
IP address, browser type, device information, and usage analytics to improve our website performance.
How We Use Your Information
Order Processing
We use your personal information to process orders, send order confirmations, and provide customer support throughout your purchase journey.
Communication
We send you relevant updates about your orders, promotional offers (with your consent), and important service announcements.
Service Improvement
Analytics help us understand your preferences, improve our website functionality, and enhance your overall shopping experience.
Data Security & Protection
We implement robust security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Your Privacy Rights
Access & Portability
You have the right to request a copy of your personal data in a structured, machine-readable format and to transfer this data to another service provider.
Rectification
If your personal information is inaccurate or incomplete, you can request correction or completion of your data.
Erasure
You may request deletion of your personal data under certain circumstances, subject to legal and business requirements.
Restriction & Objection
You can request to restrict processing of your data or object to certain types of processing, including marketing communications.
Exercising Your Rights
To exercise any of these rights, please contact us at [email protected] or call +421 563 02 00 20. We will respond to your request within 30 days.
Cookies & Tracking Technologies
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They are usually set in response to actions made by you.
Analytics Cookies
Help us understand how visitors interact with our website by collecting and reporting information anonymously.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness across different websites.
You can manage your cookie preferences through your browser settings or our Cookie Policy page.
Data Sharing & Third Parties
Service Providers
We work with trusted third-party service providers who help us operate our business, including:
- Payment processors (PCI compliant)
- Shipping and logistics partners
- Cloud hosting and security services
Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal obligations
- Protect our rights and safety
Our Commitment
We do not sell, rent, or trade your personal information to third parties for marketing purposes. All our partners are bound by strict confidentiality agreements and data protection standards.
International Data Transfers
VitalNature Premium operates globally, and your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place.
Data Retention
Order Records
7 years for tax and accounting purposes after order completion
Marketing Data
Until you unsubscribe or request deletion, whichever comes first
Analytics Data
24 months maximum, then aggregated and anonymized
After the retention period expires, your personal data will be securely deleted or anonymized. We regularly review our data retention practices to ensure compliance with applicable laws.
Children's Privacy
VitalNature Premium is committed to protecting the privacy of children. Our services are not intended for individuals under the age of 16.
Age Restrictions
We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have collected such information, we will take steps to delete it promptly.
Parental Consent
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove their information from our systems.
Policy Updates & Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes.
How We Notify You
- Website banner notification
- Updated "Last Modified" date
Effective Dates
Contact Our Privacy Team
If you have questions about this Privacy Policy or our data practices, our dedicated privacy team is here to help you.
Address
Námestie osloboditeľov 6
071 01 Michalovce, Slovakia
Response Time
We respond to privacy requests within 30 days maximum